Faster Response Time

How quickly can you respond to your customers' demands?

With DiMS! integrated Customer Relationship Management system- easy and fast estimating and real-time job tracking give you all the tools you need to improve your response time.

What can DiMS! do to improve your response time?

• Superior customer service - the integrated Customer Relationship Management (CRM) feature guarantees your employees access to all valuable information whenever they need it.
• Save an incredible amount of time by reusing prior order information to make estimates.
• Everyone can easily answer order-related questions due to real-time tracking of all information across the entire system.  

Integrated Customer Relationship Management functionality
Whether forging new contacts with prospects or maintaining relationships with existing clients, the CRM feature in DiMS! enables you to realize superior customer service through the use of a single, integrated database, accessible via the Internet. DiMS!' CRM allows printers to stay closely attuned to the needs of their customers by providing the ability to build a record of customer interactions, and employing convenient prompts to indicate necessary follow-up actions.

Easy and fast estimating
All the information - contact names, job specifications, historical reports, pricing lists, customer feedback, etc. - is entered only once, and stays available throughout the entire order management process. To create an estimate for a particular customer, you can use a comparable order from the past as the base, and update a few fields in order to generate a new estimate. For an estimate with more than one version, a base estimate is created, which can be reused to quote all the other versions. Both of these functionalities shorten and simplify the estimating process.

Real-time tracking
From commencement to the completion of an order, the data is linked across the entire system, enabling real-time job tracking, shop-floor data monitoring, inventory management and invoicing. Because the data is readily accessible, the answers to any order-related question are just a mouse-click away.